Live Vibes UK
Effective Date: 10 Aug, 2025
Last Updated: 10 Aug, 2025
1. Introduction
Live Vibes UK (“we,” “us,” or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, attend our events, or interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide to Us
- Contact Information: Name, email address, phone number, postal address
- Event Registration: Ticket purchases, event preferences, dietary requirements
- Communications: Messages sent through contact forms, emails, or social media
- Marketing Preferences: Newsletter subscriptions, event notifications
- Payment Information: Processed securely through third-party payment providers
2.2 Information We Collect Automatically
- Website Usage: Pages visited, time spent, browser type, device information
- Cookies and Tracking: See our Cookie Policy for detailed information
- Event Photography: Photos and videos taken at public events may include attendees
3. How We Use Your Information
We use your personal information to:
- Organize and manage cultural events and celebrations
- Process ticket sales and event registrations
- Communicate event details, updates, and important information
- Send marketing communications (with your consent)
- Improve our services and website functionality
- Comply with legal obligations and safety requirements
- Facilitate brand partnerships and sponsorship activities
4. Legal Basis for Processing
We process your personal data based on:
- Consent: For marketing communications and non-essential cookies
- Contract Performance: To fulfill ticket sales and event services
- Legitimate Interests: To improve our services and organize events
- Legal Obligations: To comply with applicable laws and regulations
5. How We Share Your Information
We may share your information with:
- Event Venues: For safety, security, and logistics purposes
- Service Providers: Payment processors, email marketing platforms, website hosting
- Event Partners: Sponsors and brand partners (only with your explicit consent)
- Legal Authorities: When required by law or to protect rights and safety
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
6. Data Retention
We retain your personal information for:
- Event Data: Until the event concludes plus 12 months for follow-up
- Marketing Data: Until you unsubscribe or withdraw consent
- Financial Records: As required by UK tax and accounting laws (typically 6 years)
- Website Analytics: Anonymized data may be retained indefinitely
7. Your Rights Under UK GDPR
You have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your data (subject to legal obligations)
- Restrict Processing: Limit how we use your data
- Data Portability: Receive your data in a machine-readable format
- Object: Opt-out of marketing communications or data processing
- Withdraw Consent: Remove consent for processing where applicable
To exercise these rights, contact us at info@livevibes.com.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure data transmission (SSL encryption)
- Regular security assessments
- Limited access to personal data on a need-to-know basis
- Secure storage and backup systems
However, no method of transmission over the internet is 100% secure.
9. International Transfers
Your data is primarily processed within the UK. If we transfer data outside the UK/EEA, we ensure adequate protection through:
- Adequacy decisions by the UK Information Commissioner’s Office
- Standard contractual clauses
- Other appropriate safeguards as required by UK data protection law
10. Cookies and Website Analytics
Our website uses cookies to enhance user experience and analyze website performance. For detailed information about our cookie usage, please see our separate Cookie Policy.
11. Photography and Event Content
By attending our events, you consent to being photographed or filmed for:
- Event documentation and promotion
- Social media content and marketing materials
- Website and promotional use
If you do not wish to be photographed, please inform our event staff.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
13. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16 without parental consent.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Announcing changes at events or through social media
15. Contact Information
For privacy-related questions, concerns, or to exercise your rights, contact us:
Live Vibes UK
- Email: info@livevibes.com
- Phone: +44 7875 211308, +44 7737 471594, +44 7944 208292
- Data Protection Officer: [If applicable, provide DPO contact details]
UK Information Commissioner’s Office (ICO): If you believe we have not handled your personal data properly, you can lodge a complaint with the ICO at ico.org.uk.
This Privacy Policy is governed by UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.